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Shipping Policy

Ahoy!

At KALTSA ΣΟΚ, we aim to get your order to you safely and as quickly as possible. Please read below for full details on our shipping procedures, delivery times, and conditions.

1. Processing Time

Orders are typically processed and shipped within 1–5 business days from the date of purchase.
Processing times may vary during product launches, sales periods, or public holidays.

2. Shipping Within Greece

  • We ship via trusted domestic courier partners.

  • Estimated delivery time: 1–3 business days after dispatch.

  • Shipping costs will be calculated at checkout and vary depending on location and order size.

Free shipping may be offered during promotional campaigns — keep an eye on our announcements.

3. International Shipping

Yes, we ship worldwide!

  • Delivery times and costs vary based on destination country and shipping method.

  • Estimated delivery: 3–10 business days (after dispatch).

  • International customers are responsible for any applicable customs duties, taxes, or import fees.

We are not liable for delays caused by customs processing in your country.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and link to track your parcel in real time.

5. Shipping Issues & Lost Packages

  • If your package is lost or significantly delayed, please contact us at themipsalt@gmail.com and we’ll assist in locating it or issuing a resolution.

  • We are not responsible for incorrect delivery due to incomplete or inaccurate address information provided by the customer.

6. Local Pickup (If Applicable)

In-store pickup may be available for select events or product launches. If offered, you will see this option at checkout with relevant instructions.

7. Pre-orders & Special Drops

For limited or pre-order items, estimated shipping dates will be clearly stated on the product page. These may differ from standard shipping timelines.

8. Contact

If you have any questions about your order or our shipping policy, please contact us at:
📧 themipsalt@gmail.com
📍 Or visit us at our store in Athens

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